Afiniti

Composable CX AI services are the core of Afiniti, a contact center AI tool that optimizes customer interactions to improve business outcomes.

Rather than replacing your contact center, Afiniti sits on top of the customer engagement platforms you already run, so integration with those systems is a requirement.

Expect to bring a fair amount of data and cloud infrastructure with you too.

The selling point is measurable results.

Afiniti uses AI-driven optimization to personalize customer experiences and raise the productivity of customer engagement, and it frames its design around responsible AI principles.

The composable approach means you can adopt services in pieces, which is meant to keep a contact center from being locked into one fixed setup as needs change.

Afiniti fits larger customer service and sales operations that already have an established engagement stack and want to improve it rather than rebuild it.

Smaller teams without that foundation will likely find little to start with.

The company's site is the place to ask about pricing.