CallZen

Auditing every call your contact center handles is the job CallZen takes on. CallZen is an AI call center tool that scores calls automatically for compliance, then uses the results to coach agents and read customer sentiment.

Instead of a QA team sampling a handful of recordings, the audits cover all calls, which is where the 100% compliance assurance claim comes from.

Coaching is built on the call data itself, so feedback to agents points at what actually happened on their calls.

Sentiment analysis flags how customers felt during the conversation, and customizable reports and dashboards let you chart those results for managers or compliance reviews.

CallZen connects to your existing CRM and email systems, which is handy if you do not want another disconnected tool, though expect some setup time while the integration is configured.

Results also depend on the quality of your call data, so poor recordings will limit what the audits and coaching can tell you.

Pricing is not published, so you need to contact the company to get a quote.