Crisp

Answering customers from one shared inbox is the core job Crisp does. Crisp is a business messaging platform for sales, marketing and support, with AI features, and it also covers chatbot, CRM and knowledge base needs.

The pricing is split by workspace, so you pay per month for each one you set up.

The Free plan is made for solopreneurs and entrepreneurs and gives you a first shared inbox.

Mini costs $45 a month and suits early-stage companies that want better customer service.

Essentials is $95 a month for small companies that need a full customer support platform.

Plus is $295 a month and is pitched at medium-sized businesses wanting AI-powered omnichannel support software.

Large companies can ask for Enterprise, which comes with dedicated features, custom onboarding and personalized SLAs.

The jump from Essentials to Plus is steep, so check which tier actually holds the AI and omnichannel features you plan to use before committing.