Omnichat

Omnichat brings WhatsApp, Facebook Messenger, Instagram, LINE, WeChat and website live chat into one place, so a single team can handle customer service, marketing and sales conversations.

It is an omnichannel chat commerce platform with an AI layer, and the company positions it for brands selling in Asia.

The channel list is the practical draw: LINE and WeChat sit alongside the Western apps, which matters if your customers are spread across several markets.

Omnichat also covers user behaviour analysis and remarketing strategy development, and it unifies customer interactions and data across channels.

The company says over 5,000 brands use it and claims a 5x conversion rate, though that figure is the vendor's own and your results will depend on your setup.

As an AI customer service and sales tool, Omnichat suits teams that run most of their selling inside chat apps.