Siena AI

Shopper messages go in, and written replies come back from an AI agent instead of a person typing each one.

Siena AI is an autonomous customer service platform for commerce that answers questions and resolves support requests for online stores, with a tone built to sound empathic and close to human.

A shopper asking about an order or a product gets a personal answer rather than a canned one.

The company says Siena AI handles over 80% of daily customer service interactions, which would leave your team with the harder cases.

It also claims faster response and resolution times and happier customers.

Those figures come from the vendor, and your own results will depend on your catalog, your policies and the questions your shoppers ask.

This AI customer service agent is made for ecommerce and retail brands, not general business support.

It fits best if your inbox is mostly repetitive shopper questions.

Siena AI also sits in the chatbot and AI assistant space, but the focus here is commerce support.

Check the Siena website for pricing before you plan around it.