Spiral

Spiral reads customer feedback so you can find problems early. The platform is a customer feedback analysis tool that scans public reviews and, on the top plan, private support data, then surfaces the issues customers keep raising.

It sits in the AI customer service and data analytics space.

There are three tiers.

Observer is the free one: a limited dashboard for one user, with a basic quarterly report, up to 2 feedback channels and the top 5 insights.

Bug Hunter suits a small team with high-volume reviews from up to 4 sources.

It adds up to 10 dashboard users, the full report, all detected insights and real-time tracking.

Issue Vulture is the flagship omnichannel plan for medium brands and large enterprises.

It combines public feedback with private support data and has unlimited users and channels, plus tech support.

The free tier is mainly a taste of the product, not a working setup for a team.