Symanto

Send Symanto customer text such as reviews, survey answers or support conversations through its NLP API and you get back analysis of the language, emotions and motivations behind it.

Symanto is an NLP API and text analytics platform that combines Language AI, psychology and business analytics to turn written customer interactions into business insights.

The API is meant to slot into existing systems, so analysis can run inside tools you already use.

Beyond the raw API, Symanto offers packaged solutions for contact center assistance, customer segmentation, market insights, due diligence, voice of customer analysis and self-service.

That spread suits marketing, support and data teams more than a solo developer who just wants a quick sentiment endpoint.

The psychology angle is the distinguishing part: the focus is on why people write what they write.