Unthread
Unthread is a Slack-based customer support tool that tracks conversations, sets SLAs, and prioritizes tickets with AI.
Unthread
VerifiedUnthread is a Slack-based customer support tool that tracks conversations, sets SLAs, and prioritizes tickets with AI.
Product Overview
Unthread is a Slack-based customer support tool that tracks conversations, sets SLAs, and prioritizes tickets with AI.
About This Tool
Overview
Turn a customer question posted in a Slack channel into a tracked ticket with an owner and an SLA, without sending anyone to a separate help desk.
Unthread is an AI customer service tool that runs support inside Slack, tracking conversations, prioritizing tickets and assigning them to agents.
Pricing is per agent with a five seat minimum.
Basic costs $50 per agent each month and covers conversation tracking, SLAs and assignments, Slack broadcasts, basic integrations, API access and a dedicated support Slack channel, but it caps you at 100 conversations a month.
Pro is $75 per agent and removes that cap.
It adds multiple email inboxes, in-app live chat, knowledgebase sync, automatic conversation tagging, NPS and CSAT surveys, webhook API access and CRM integrations.
Enterprise and Business is priced on request and adds SSO, HRIS integration, directory sync, HIPAA and BAAs, a dedicated hosting environment and custom integrations.
Unthread suits teams that already work in Slack.
AI Assistant
paid
https://unthread.io/
published
8 views • 0/5 rating
Chatbots & Virtual Companions, Marketing & Advertising, Office & Productivity...
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Features & Capabilities
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Pros & Cons
Pros
- Minimum 5 seatsContactus Enterprise & Business For high volume and custom accounts
Cons
No notable drawbacks reported yet.
Pricing & Access
Pricing Information
Starting from $50
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Key Features
Pricing
Paid
from $50/mo
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