Voicy.AI

Taking orders and booking appointments through a conversational assistant is the core of what Voicy.

AI is a conversational AI assistant for businesses that handles customer queries, builds orders, schedules appointments and sends promotions by SMS or Messenger.

The company points it at offline commerce, meaning shops and service businesses that still do most of their selling in person, and the goal is better customer engagement and satisfaction.

Under the hood it relies on machine learning, natural language understanding, deep learning and search, which is what lets the assistant read a customer's request and respond in plain language rather than forcing people through menus.

As an AI customer service tool, it sits between a business and the people contacting it, so staff spend less time on repeat questions and routine bookings.

The promotions side is a useful extra if you want one assistant to cover both support and outreach.

AI also falls under voice assistants and voice generation, so it may suit businesses that want spoken as well as written conversations with customers.