ZEALS

A retailer that wants to answer shopper questions on LINE, recommend a product, and nudge the buyer toward checkout can do all of that through ZEALS.

ZEALS is an AI chat commerce tool from ZEALS Co., Ltd. that uses chatbots to run marketing and customer service conversations with individual customers.

The company is built around LINE marketing, so it fits best if your customers already talk to brands there.

The work centers on conversation design.

ZEALS sets up chat flows meant to feel like hospitality, with replies tailored to the person on the other end instead of a fixed script.

Its AI Agent helps people make buying decisions and takes on routine conversations, which the company pitches as a way to ease labor shortages in service-heavy industries.

The offering covers AI marketing, advertising and support under one roof, so you can use chat as both a sales channel and a service desk.

Expect a service-led engagement with the vendor rather than a self-serve app.